Refund policy

At RangRani Studio, we are committed to delivering premium-quality ethnic wear. Customer satisfaction is important to us. Please read our Exchange, Replacement & Store Credit Policy carefully before placing your order.

1. 14-Day Exchange Policy

We offer a 14-day exchange from the date of delivery.

To be eligible for an exchange:

  • The product must be unused, unwashed, unworn, and in its original condition.
  • All original tags, labels, and packaging must be intact.
  • A valid Order ID or proof of purchase is required.
  • Customers must contact us within 14 days of receiving their order.

For exchange requests, please email us at:

📧 rangrani.care@gmail.com

2. Replacement Policy

We provide a replacement if:

  • You receive a damaged product.
  • You receive the wrong product.
  • The product has a manufacturing defect.

Please report the issue within 48 hours of delivery by emailing us with:

  • Order ID
  • Clear photos of the product
  • Photos of the package
  • An unboxing video (required for damaged or incorrect product claims)

3. Return & Store Credit Policy

We do not provide cash refunds.

If your return request is approved, you will receive Store Credit equal to the eligible order value.

Your Store Credit:

  • Is valid for 1 year from the date of issue.
  • Can be used only on www.rangrani.com.
  • Cannot be exchanged for cash.
  • Cannot be transferred to another person.
  • Can be used on one or multiple future purchases until the balance is exhausted.

4. Items Not Eligible for Exchange, Replacement or Store Credit

Exchange, replacement or Store Credit will not be available if:

  • The product has been used, washed, altered or damaged after delivery.
  • Original tags or packaging are missing.
  • The request is made after 14 days from the date of delivery.
  • The product is damaged due to improper handling or misuse.
  • There are minor colour variations caused by photography, lighting or screen settings.
  • Products purchased during Clearance Sale, Flash Sale, Special Sale or Promotional Offers are not eligible for exchange or Store Credit unless the product received is damaged, defective or incorrect.

5. Exchange Process

Once your request is approved:

  • We will provide return instructions.
  • After receiving and inspecting the returned product, we will process your exchange or issue Store Credit, as applicable.
  • Exchanges are subject to stock availability.

6. Shipping Charges

  • If the exchange or replacement is required due to our error (wrong, damaged or defective product), RangRani Studio will bear the shipping charges.
  • For customer-requested size exchanges, return and re-shipping charges may apply.

7. Contact Us

RangRani Studio

🌐 Website: https://rangrani.com

📧 Email: rangrani.care@gmail.com

______________________________________________________________________________________________

8. Quality Inspection

All returned products undergo a quality inspection before an exchange, replacement, or Store Credit is approved. RangRani Studio reserves the right to reject requests if the returned product does not meet the eligibility criteria mentioned in this policy.